Terms of Service
Last updated: 16 October 2026
These terms explain the basic conditions for using the CoachAlliance360 website to make transport enquiries.
These are starter terms for an enquiry website. Before launch, the business owner should confirm the legal business identity, contractual role, cancellation rules, payment arrangements and applicable law.
1. About the Service
CoachAlliance360 provides a way for customers to enquire about coach hire, minibus hire, taxi or private hire journeys and airport transfers.
Depending on the arrangements confirmed for a particular journey, CoachAlliance360 may help connect a customer with a suitable transport provider. The precise role of CoachAlliance360 must be made clear before any booking or payment is accepted.
2. Enquiries and Quotations
Submitting an enquiry does not guarantee that a vehicle or transport provider will be available. Any quotation is subject to confirmation of the route, date, passenger numbers, service requirements and applicable price.
Customers should check all quoted details before agreeing to proceed.
3. Booking Confirmation
Sending a website form, email or WhatsApp message is an enquiry only. A journey is not confirmed merely because an enquiry has been submitted.
Before a booking is treated as confirmed, the relevant parties should agree on the service, price, date, pickup details and any other important conditions in writing.
4. Transport Providers
The availability, vehicle, driver, operating permissions and service conditions must be checked for each journey. Customers should receive clear information about the provider responsible for delivering the transport service and who their contract is with.
The contractual responsibilities of CoachAlliance360 and the transport provider must be stated accurately in the booking terms supplied to the customer.
5. Prices and Payments
No payment should be assumed to be due simply because an enquiry has been submitted. Before accepting a booking, the customer should be told the total price, payment method, payment deadline and any applicable deposit or additional charges.
Customers should only pay through a payment method confirmed by the responsible business or provider.
6. Changes and Cancellations
Any rules about changing a journey, cancelling a booking, refunds, delays or missed pickups must be provided to the customer before the booking is confirmed.
The applicable cancellation and refund terms will depend on the agreed booking arrangements and applicable law. No specific refund entitlement or fee is created by this general section.
7. Customer Responsibilities
- Provide accurate journey and contact details.
- Check the quotation and booking confirmation.
- Notify the responsible party promptly of requested changes.
- Follow reasonable instructions communicated for the journey.
8. Website Information
Website information is intended to help customers understand the service and make enquiries. Images are illustrative and do not guarantee a particular vehicle, specification or provider.
Availability, prices and service details must be confirmed individually before a booking is accepted.
9. Liability and Consumer Rights
Nothing in these terms is intended to exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted. Any liability provisions must be reviewed for the actual business model and applicable law.
10. Contact
Questions about an enquiry can be sent to:
Email: info@coachalliance360.co.uk
The legal name and business address of the responsible entity should be added here before launch.
11. Updates
These terms may be updated as the service develops. The version applicable to a particular booking should be communicated clearly to the customer.